Sheila Tucker
Customer Service Director

Phone: 229-391-3957
Fax: 229-386-9694
stucker@tifton.net

The City of Tifton Customer Service Department under the direction of Shelia Tucker provides newcomers and long time customers with information and handles service issues for City provided utilities. The City of Tifton provides water, sewer, natural gas, County wide curbside sanitation (garbage) pickup, dumpster service, roll off containers for debris, recycling, curbside yard debris pickup in the City, cable television (digital & HDTV), high speed cable modem Internet, County wide high speed wireless or telephone dialup Internet, and digital telephone service. Some services are jointly provided by the City of Tifton and Tift County through inter-local agreements but billed by the City of Tifton.

Located at 130 East 1st Street just inside the main entrance to City Hall, Customer Service Representatives are available in person or by phone (229-391-3957), Monday - Friday, 8:30 AM to 5:00 PM to provide information and handle concerns for all services and billing. Inquires may also be emailed to assist@tifton.net. 

Payment Options / Payment Assistance / Deposits / Rates / Due Dates

Non-Payment of Disconnections/ Customer Service FAQ's / Customer Complaints

Connecting Your Services

New Customers:

To begin service all new customers must come to the Customer Service Center located in the City Hall, 130 East 1st Street. Hours of operation: Monday - Friday, 8:30 AM to 5:00 PM.

Requirements: Valid Picture I. D. and deposits.

Deposits: Water - $50.00, Sewer - $50.00, and Gas - $50.00.

City Net Cable and Internet - First month of service plus any install fees.

Established Customers:

Transferring service to a new address customers must come to the Customer Service Center located in the City Hall, 130 East 1st Street. Hours of operation: Monday - Friday, 8:30 AM to 5:00 PM.

Requirements:

• Valid Picture I. D.
• Deposit transferable with good credit

Disconnecting Services

To disconnect service you may call in your request to 229-391-3957 or come to the Customer Service Center located at City Hall, 130 East 1st Street. Hours of operation: Monday thru Friday, 8:30 AM to 5:00 PM. All City of Tifton equipment must be returned on or before the date of scheduled disconnect along with a forwarding address.

Payment Assistance

If you need to make payment arrangements for your utility bill, please contact one of the Customer Service Representatives prior to the due date of your bill, 229-397-3957.  Only reasonable accommodations may be made and only certain customers may be eligible for assistance.

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DEPOSITS

All deposits are required of the applicant as a guarantee of payment of final bills and for the protection of the City's property on customers' premises. Deposits must be paid when applying for services. If you have any outstanding bill/bills they must be paid in full. We do require a valid identification for service to be connected.

Non Payment of Disconnects

Notice is given on the utility bill as to the cut off date located in the upper right corner of your statement. Services will only be disconnected for balances in the amount of $5.00 or more over 60 days.

Payment of entire balance owed plus reconnect fees must be paid before reconnection will be made.

Payments made in office by 5:00 PM will be reconnected the same day.

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Rates:

Water Rates

Cable Rates

Internet Rates

Install Rates

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Forms:

New Service for Water

Discontinue Service for Water and Gas

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Payment Options:

Methods: Cash, Check, Bank Draft, VISA, or Master Card

Bank Drafts: The requirements are a "Voided" check from the account to be drafted and account information. The City of Tifton can draft banks on 4 different times a month depending on your service location. If your account number starts with a number 1, you account will be drafted on the first Monday of every month. If your account number starts with a number 2, your account will be drafted on second Monday of every month. If your account number starts with a number 3, your account will be drafted on the third Monday of every month. If your account number starts with a number 4, your account will be drafted on the forth Monday of every month. If a month has five Mondays call Customer Service to check on due dates. The statement will continue to be mailed so the customer will have the information from billing.

By Mail: City of Tifton
P O Box 229
Tifton, GA 31793
Check or money orders must be made payable to "City of Tifton"

By Phone: 229-391-3894.

Payments may be paid in person at the cashier windows, on the 1st floor, City Hall, 130 East 1st Street or use the drive through window located in the westside of the building. It is necessary for the billing stub to accompany your payment. Hours of operation: Monday - Friday, 8:30 AM to 5:00 PM.

After hours your payment may be dropped in the night deposit box which is located on the westside of the building in the drive through lane. Please be aware your payments will NOT be posted until next business day.

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Due Dates:

The City of Tifton has 4 different due dates which depends on the location of your residence. You can find out your due date by the first number of your account number. Based upon that depends on which Monday of the month it will be due.

EX: Customer #11-0000-01. Due Date is the 1st Monday of every month.

** The only exception to this rule is when there are 5 Mondays in one month. In those months, you need to call Customer Service to check on due date, (229) 391-3957.**

Senior Citizens/Retirees/Social Security recipients of State or Federal Assistance Programs who receive a monthly check will be allowed to pay their current utility bill on specified date each month without penalty. Pre-approval is required through the Customer Service Center located at 130 East 1st Street or you can call (229) 391-3957. The late penalty will be assessed if payment is not received by pre-established date.

Bills must be received in the cashiers office located in City Hall, 130 East 1st Street, by
5:00 PM on due date to avoid a late penalty.

If payment not received by due date, your utility bill will be assessed a late penalty determined by City Council. Currently, late penalty is a $5.00 fee once a month.

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