Customer Service

The City of Tifton Customer Service Department under the direction of Shelia Tucker provides newcomers and longtime customers with information and handles service issues for City provided utilities. The City of Tifton provides water, sewer, natural gas, County wide curbside sanitation (garbage) pickup, dumpster service, roll off containers for debris, recycling, curbside yard debris pickup in the City. Some services are jointly provided by the City of Tifton and Tift County through inter-local agreements but billed by the City of Tifton.

Located at 130 1st St. E. just inside the main entrance to City Hall, Customer Service Representatives are available in person or by phone (229-391-3957), Monday – Friday, 8:00 AM to 5:00 PM to provide information and handle concerns for all services and billing. Inquiries may also be emailed to assist@tifton.net.

**Customer Service Notice** 

Shelia Tucker
Customer Service Director
Phone: 229-391-3957
Fax: 229-391-3990
stucker@tifton.net

Connecting Your Services

New Customers:

To begin service all new customers must come to the Customer Service Center located in the City Hall, 130 1St. E. Hours of operation: Monday – Friday, 8:00 AM to 5:00 PM.

Requirements: Valid Picture I. D.,  Rental or Lease Agreement, Social Security Number and Deposits.

Deposits: Water – $50.00, Sewer – $50.00, Gas – $50.00 and Garbage – $15.13 City. Please contact Golden Environmental  at 229-382-0309 for County garbage deposits.


Established Customers:

Transferring service to a new address customers must come to the Customer Service Center located in the City Hall, 130 1st St. E. Hours of operation: Monday – Friday, 8:00 AM to 5:00 PM.

Requirements:

  • Valid Picture I. D.
  • Rental or Lease Agreement
  • Social Security Number

 


Disconnecting Services

To disconnect service you may call in your request to 229-391-3957 or come to the Customer Service Center located at City Hall, 130 1st St. E. Hours of operation: Monday thru Friday, 8:00 AM to 5:00 PM.


Payment Assistance

If you need to make payment arrangements for your utility bill, please contact one of the Customer Service Representatives prior to the due date of your bill, 229-397-3957.  Only reasonable accommodations may be made and only certain customers may be eligible for assistance.


DEPOSITS

All deposits are required of the applicant as a guarantee of payment of final bills and for the protection of the City’s property on customers’ premises. Deposits must be paid when applying for services. If you have any outstanding bill/bills they must be paid in full. We do require a valid identification for service to be connected.

Water $50.00   Sewer $50.00   Gas $50.00   Garbage $15.13 city. Please contact Golden Environmental at 229-382-0309 for County garbage deposits.


Non Payment of Disconnects

Notice is given on the utility bill as to the cut off date located on your statement. Services will only be disconnected for balances in the amount of $5.00 or more.

Payment of entire balance owed plus reconnect fees must be paid before reconnection will be made.

Payments made in office by 5:00 PM will be reconnected the same day.


Rates:
City of Tifton Fee Schedule Effective 2-1-12


Forms:
Utility Cut Off Form
Utility New Service Form


Payment Options:

Methods: Cash, Check, Bank Draft, VISA, Master Card Discover Card or Money Order

By Mail: City of Tifton
P O Box 229
Tifton, GA 31793
Check or money orders must be made payable to “City of Tifton”

By Phone: 1-855-400-3411

Web : www.tifton.net

Payments may be paid in person at the cashier windows, on the 1st floor, City Hall, 130 1st St. E. or use the night deposit box. It is necessary for the billing stub to accompany your payment. Hours of operation: Monday – Friday, 8:00 AM to 5:00 PM.

After hours your payment may be dropped in the night deposit box. Please be aware your payments will NOT be posted until next business day.


Due Dates:

The City of Tifton has 4 different due dates which depends on the location of your residence. You can find your due date on the top right corner of your statement.

**If you have questions please call Customer Service @ (229) 391-3957.**

Senior Citizens/Retirees/Social Security recipients of State or Federal Assistance Programs who receive a monthly check will be allowed to pay their current utility bill on specified date each month without penalty. Pre-approval is required through the Customer Service Center located at 130 1st St. E. or you can call (229) 391-3957. The late penalty will be assessed if payment is not received by pre-established date.

Bills must be received in the cashiers office located in City Hall at 130 1St. E. by
5:00 PM on due date to avoid a late penalty.

If payment not received by due date, your utility bill will be assessed a late penalty determined by City Council. Currently, late penalty is 10% of the monthly Bill.